Refund Policy
1. Overview
At AnimeShade AI, we aim to provide the highest quality AI art generation service. We understand that sometimes you may need to request a refund, and we have established this policy to ensure a fair and transparent process.
2. Refund Eligibility
- Refund requests must be submitted within 24 hours of purchase
- Credits must be unused to be eligible for refund
- Subscription cancellations are processed at the end of the billing cycle
- Technical issues preventing service use may qualify for refund
- Purchases must be made directly through AnimeShade AI
3. Non-Refundable Items
- Used credits or generations
- Expired credits
- Special promotional offers marked as non-refundable
- Subscription fees for time periods already used
- Purchases made using promotional credits
4. Refund Process
To request a refund:
- Contact support with your order number
- Provide the reason for your refund request
- Include any relevant screenshots or information
- Allow 1-3 business days for review
5. Processing Time
- Approved refunds are processed within 5-7 business days
- Refunds are issued to the original payment method
- Bank processing times may vary by institution
- Credit card refunds typically appear within 1-2 billing cycles
6. Special Circumstances
- Service outages may qualify for credit extension or refund
- Billing errors will be corrected promptly
- Account termination may affect refund eligibility
- Fraud prevention measures may delay processing
7. Contact Information
For refund requests or questions, please contact:
- Email: [email protected]
- Company: Shenzhen Yuemeijing Trading Co.,Ltd.
- Address: Room 1328, Guoxin Investment Building, No. 07, Gaoxin South 7th Road, Gaoxin District Community, Yuehai Street, Nanshan District, Shenzhen